Principle 4: Evaluation
Evaluation is a key part of everything we do at HCZ. It drives program improvements, helps to identify needed enhancements, and provides managers with real-time decision-making data. Too often, evaluation is seen as a function externally imposed on community-based organizations, something forced on them by funders or policy-makers. We have brought evaluation deep inside the workings of our organization, using it as a critical tool in a process of continual self-examination and improvement. Treating evaluation as an ally to be enlisted in our success helps us to build intellectual capital and to continually refine and upgrade our performance.